For a quicker response, chat with us during our business hours.

Leave us a message and a customer service representative will follow up with you over email.

Home

DiscountRubberStamps.com

Warranty

What should I do if I see double charges on my credit card for a single order?

Billing Issues

Can orders with different shipping dates be sent in one package to save on shipping costs?

How can I update the image for my order or release it from hold?

How can I ensure my custom stamp has the correct imprint size?

What should I do if my order was not processed?

Do you provide proofs for custom stamp orders?

Can the text on a product be customized?

How can I pay for my order?

Is it possible to request a blind shipment?

What is the average production time for an order?

Do you offer a way to reorder a custom stamp that I previously purchased?

Tax Exempt

Can I place a bulk order with multiple Shipping addresses

How do I place an order?

I need a formal quote.

How should I submit my stamp design?

How can I place an order if I encounter issues on your website?

The website is not functioning correctly

Can I use a PDF file to place an order for custom stamps?

How can I apply my tax-exempt status to an order?

What are my options for processing my Purchase Order?

What are the processing fees for Purchase Orders according to payment methods?

How can I ensure my Purchase Order number appears on the receipt?

How can I resize the font on a stamp?

Are there specific requirements for submitting artwork for custom stamps?

Order Processing Questions

Can I cancel my order if it is in production?

Can an order be canceled or refunded if it's delayed and I no longer need it?

Can I cancel my order if I just placed it?

Order Cancellations

Can I change the shipping or billing address on my order after placing it?

Can I request changes to my stamp order?

Can I change the shipping method after placing an order?

Can I make changes to my order if it has been submitted with incorrect information?

Order Changes

How can I find inks for my Xstamper custom stamps?

What do I do if the stamp impression is unclear?

Product Questions & Resources

What if I received someone else's order?

Is it possible to return stock products, and who covers the postage?

Product Refunds & Returns

What is your policy for custom product refunds or exchanges?

Returns

Shipping Policy

How can I track my order during transit?

Will I receive tracking information for my order?

What happens if my package is marked as delivered but I haven't received it?

What should I do if I haven't received my order?

How are shipping issues handled when items are missing from an order?

Shipping Status