For a quicker response, chat with us during our business hours.

Leave us a message and a customer service representative will follow up with you over email.

Home

DiscountRubberStamps.com

<p>If parts of your order are missing, we recommend checking the tracking status for each shipment, as orders may be sent in multiple packages. If you have further concerns, please reach out with your order details so we can investigate.</p>

If parts of your order are missing, we recommend checking the tracking status for each shipment, as orders may be sent in multiple packages. If you have further concerns, please reach out with your order details so we can investigate.

How are shipping issues handled when items are missing from an order?

Shipping Status

What should I do if I see double charges on my credit card for a single order?

Billing Issues

Can orders with different shipping dates be sent in one package to save on shipping costs?

How can I update the image for my order or release it from hold?

How can I ensure my custom stamp has the correct imprint size?

What should I do if my order was not processed?

Do you provide proofs for custom stamp orders?

Can the text on a product be customized?

How can I pay for my order?

Is it possible to request a blind shipment?

What is the average production time for an order?

Do you offer a way to reorder a custom stamp that I previously purchased?

Tax Exempt

Can I place a bulk order with multiple Shipping addresses

How do I place an order?

I need a formal quote.

How should I submit my stamp design?

How can I place an order if I encounter issues on your website?

The website is not functioning correctly

Can I use a PDF file to place an order for custom stamps?

How can I apply my tax-exempt status to an order?

What are my options for processing my Purchase Order?

What are the processing fees for Purchase Orders according to payment methods?

How can I ensure my Purchase Order number appears on the receipt?

How can I resize the font on a stamp?

Are there specific requirements for submitting artwork for custom stamps?

Order Processing Questions

Can I cancel my order if it is in production?

Can an order be canceled or refunded if it's delayed and I no longer need it?

Can I cancel my order if I just placed it?

Order Cancellations

Can I change the shipping or billing address on my order after placing it?

Can I request changes to my stamp order?

Can I change the shipping method after placing an order?

Can I make changes to my order if it has been submitted with incorrect information?

Order Changes

How can I find inks for my Xstamper custom stamps?

What do I do if the stamp impression is unclear?

Product Questions & Resources

What if I received someone else's order?

Is it possible to return stock products, and who covers the postage?

Product Refunds & Returns

What is your policy for custom product refunds or exchanges?

Returns

Shipping Policy

How can I track my order during transit?

Will I receive tracking information for my order?

What happens if my package is marked as delivered but I haven't received it?

What should I do if I haven't received my order?

Warranty

How are shipping issues handled when items are missing from an order?Updated 8 hours ago